Jo Droz is a seasoned professional in the field of learning and development, currently holding the position of Global Learning & Development Specialist and Happiness Delivery Coaching Lead for EMEA at On. Droz has also served as Group Lead for Customer Service B2C in Switzerland. Prior experiences include working as a Relationship Manager at NIKIN GmbH, Sales Support Assistant at Hero Group, and Export Sales Assistant and Apprentice at MAMMUT Sports Group AG. Droz's educational background includes a CAS in E-Didactics from Fernfachhochschule Schweiz, with ongoing studies at the Digital Learning Institute from September 2023 to April 2024.