Cherie Ansari has a diverse and extensive work experience in various roles and companies. Cherie currently serves as the Director of Integrations Support at ON24, a leading webinar marketing platform. In this role, Cherie oversees the delivery of engaging webinars and integrates analytics with marketing automation and CRM platforms.
Prior to their current position, Cherie worked at Validity Inc. as the Senior Director of Customer Success. Cherie led a support team that handled a large volume of tickets across multiple products. Cherie successfully merged three separate support teams, improved career advancement opportunities, and increased customer satisfaction.
Before Validity Inc., Cherie was the Senior Director of Client Services at Return Path. Cherie managed a team responsible for onboarding new clients and serving as the final escalation point for client issues. Cherie also held the position of Director of Global Service Operations at Return Path, where they reduced service costs and implemented effective workflow processes.
Cherie's earlier experience includes managerial roles at Guidewire Software and Sage Intacct, Inc. At Guidewire Software, they managed a team responsible for billing and contracts for professional services. At Sage Intacct, Inc., Cherie oversaw the customer support operations team.
Throughout their career, Cherie has gained expertise in email deliverability and marketing. Cherie has held positions as a Senior Professional Services Consultant and a Client Services Consultant at Return Path, as well as a Sr. Email Marketing Associate at Hotwire. Cherie also worked at Williams-Sonoma, Inc. as a Marketing Application Analyst and a Data Network Engineer/Store Systems Technician.
Overall, Cherie Ansari has demonstrated strong leadership skills, strategic planning abilities, and expertise in customer support, operations management, and email marketing.
Cherie Ansari obtained a Master's degree in Business Administration (MSBA) with a specialization in Electronic Commerce from San Francisco State University. This educational achievement occurred between the years 2001 and 2003.
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