Humberto Rivero

Humberto Rivero has a diverse work experience, starting with their current position as a Customer Success Manager - Enterprise at ON24 since January 2023. Prior to this, they held roles at ON24 as a Customer Success Manager - Commercial Acquisition & Expansion from 2021 to 2023 and as a Customer Success Manager - SMB from 2020 to 2021.

Before joining ON24, Rivero worked at Booking.com as an Account Manager / Customer Success Manager from 2016 to 2020. In this role, they excelled in boosting bookings and market share while managing partner accounts and surpassing expectations and KPIs. Their responsibilities included overseeing partner performance, advising on improving hotel availability, and building strong relationships with stakeholders.

Rivero's earlier work experience includes a role as a Travel Product Manager at aRes Travel from 2013 to 2016. Here, they generated revenue through sales of travel products, developed partner relationships, and managed sponsorship programs for major US theme parks.

From 2010 to 2013, Rivero worked as an Assistant Director of E-Commerce at BARTELL HOTELS. In this position, they spearheaded internet marketing and revenue strategies for multiple hotels, coordinated promotions, and tracked analytics using Google Analytics.

Rivero also has experience as a Project Manager at The Dana on Mission Bay from 2008 to 2010, overseeing various projects in departments like maintenance and housekeeping. Humberto implemented strategies to improve efficiency and managed staff in the evenings and holidays. Earlier, they worked as a Guest Services Supervisor at The Pacific Terrace Hotel from 2006 to 2008, ensuring excellent guest service and training new employees.

Rivero's first role in the hospitality industry was as a Guest Services Agent at The Dana on Mission Bay from 2005 to 2006. Humberto provided exceptional guest service at the front desk, managed guest complaints, and served as a PBX operator.

Throughout their career, Humberto Rivero has demonstrated a strong track record in customer success management, sales, and project management.

Humberto Rivero obtained their high school diploma from Bonita Vista High School, where they attended from 2002 to 2005. Following that, they pursued higher education at San Diego State University from 2005 to 2011. Humberto did not indicate a specific degree or field of study during their time at the university.

In addition to their formal education, Humberto Rivero has acquired several certifications to enhance their professional skills. In August 2019, they completed the "Developing Executive Presence" certification offered by LinkedIn. Humberto has also obtained a certification in "Mentoring Others" from LinkedIn, which was acquired in May 2019. Humberto holds a recent certification as a "Totango Certified Success Manager" from Totango, obtained in December 2022.