Beth Moni-Otiato

Beth Moni-Otiato is an accomplished professional with significant experience in customer success and management. Currently serving as a Senior Manager at Onafriq since July 2020, Beth oversees the commercial welfare of the enterprise portfolio and collaborates with account management executives to identify expansion opportunities. Previous roles include Team Lead, Customer Success, where leadership resulted in a retention rate of 85%, and Customer Success Agent, achieving a 90% client retention rate. Prior experience includes working as a Customer Success Associate at Beyonic Inc and in a telemarketing/administrative role at TP&G Group of Companies. Educational qualifications include a Bachelor of Commerce in Finance from Mount Kenya University, a Bachelor of Education from Maseno University, and a Diploma in Business Management from the Kenya Institute of Management.