Customer Service · Heidelberg, Germany
Company Overview:
As a proven market leader, Onapsis protects the most critical applications that run your business. Only Onapsis delivers the actionable intelligence, automated governance, continuous monitoring and secure change capabilities required by cross-functional teams to optimize workflows and automate manual tasks so they can embrace and accelerate SAP and Oracle E-Business Suite (EBS) modernization, cloud, IoT and mobility initiatives while keeping the most vital systems and data protected and compliant.
Headquartered in Boston, MA, and with global operations, Onapsis proudly serves more than 300 of the world’s leading brands and organizations, including many of the Global 2000. Through our unique strategic alliances with leading consulting and audit firms such as Accenture, Deloitte, IBM, Infosys, PwC and Verizon, Onapsis solutions have become the de-facto standard in helping organizations protect what really matters.
Position Summary:
The L2 Technical Support Engineer (ABAP) will act as the Support organization's subject matter expert on all ABAP related support items and serve as the primary escalation point on advanced requests. Working closely with the Technical Support Engineers, The L2 Technical Support Engineer (ABAP) will lead troubleshooting efforts related to customer-facing ABAP security code scanning. As needed, the L2 Technical Support Engineer (ABAP) will be tasked with leading customer-facing virtual troubleshooting sessions. As such, they must be able to clarify and articulate the issues / responses between the customer and the various support levels and internal technical teams. This position reports to the Director of Technical Support.
Key Roles and Responsibilities:
Required Qualifications:
Bonus skills:
What You’ll get:
Timezone: CET
#LI-Remote
#LI-AC
Open roles at Onapsis