Process Improvement And Validation

About One

One’s mission is simple - to help customers achieve financial progress. We’re doing this by creating simple solutions to help our customers save, spend, borrow, and grow their money – all in one place.

The U.S. consumer today deserves better. Millions of Americans today can’t access credit, build savings or wealth, and are left to manage their financial lives through multiple disconnected apps. Almost a quarter of U.S. adults are unbanked or underbanked and roughly 80% of fintech users rely on multiple accounts to manage their finances.

What makes us unique? We are backed by a preeminent fintech investor (Ribbit) and the world’s largest retailer (Walmart), maintain the speed and independence of a startup, and employ a strong (and growing) collection of world-class talent.

There’s never been a better moment to build a business that helps people achieve financial progress. Come build with us!

The role

As a Process Improvement & Validation analyst, your mandate is to lead continuous improvement in operations. This role will impact One’s vision by helping drive the next phase of evolution by finding efficiencies and closing gaps to ensure customer experience is delivered as intended. You will work closely with the operations and product servicing team(s) working on all One’s products. This role reports to the process engineering manager.

This role is responsible for:

• Identify improvement opportunities, and develop and lead implementation including necessary approvals
• Identify and resolve control gaps in current operations processes
• Utilize Lean Six Sigma expertise in creating customer-focused, efficient, compliant, and operational processes
• Use analytical skills to synthesize and report on results, validating efficacy and adoption of changes
• Manage multiple initiatives, balancing competing priorities and reacting flexibly to new direction
• Contribute to creating a continuous improvement culture
• Build controls to reduce failure points within processes
• Validate alignment and efficacy of process, procedure, and agent and customer experience
• Work directly with process owners to identify gaps and implement controls
• Additional duties as assigned by your manager

You bring

• An act-like-an-owner mentality. We have a bias toward taking action.
• 7-10 years of experience in financial services
• 4+ years of experience within process improvement
• Familiarity with compliance and controls, preferably experience working in compliance
• Self-motivation, ownership of initiatives, and proactive problem solving
• Holistic perspective to recognize end-to-end implications across functions
• Strong analytical and organizational skills, including ability to write queries for data analysis
• Ability to collaborate and communicate effectively with various stakeholders
• Passion for learning and process improvement to create simple, reliable, compliant processes for agents and customers
• Perspective to create and defend a proposal based on data, feedback, and past experience and expertise

Leveling Philosophy

In order to thoughtfully scale the company and avoid downstream inequities, we’ve adopted a flat titling structure at One. Though we may occasionally post a role externally with a prefix such as “Senior” to reflect the external level of the position, we do not use prefixes in titles like that internally unless in a position which manages a team. Internal titles typically include your specific functional responsibility, such as engineering, product management or sales, and often include additional descriptors to ensure clarity of role and placement within our organization (i.e. “Engineer, Platform”, “Sales, Business Development” or “Manager, Talent”). Employees are paid commensurate with their experience and the internal level within One.

Inclusion & Belonging

To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@one.app.