Ui/ux Designer

About One

One’s mission is simple - to help customers achieve financial progress. We’re doing this by creating simple solutions to help our customers save, spend, borrow, and grow their money – all in one place.

The U.S. consumer today deserves better. Millions of Americans today can’t access credit, build savings or wealth, and are left to manage their financial lives through multiple disconnected apps. Almost a quarter of U.S. adults are unbanked or underbanked and roughly 80% of fintech users rely on multiple accounts to manage their finances.

What makes us unique? We are backed by a preeminent fintech investor (Ribbit) and the world’s largest retailer (Walmart), maintain the speed and independence of a startup, and employ a strong (and growing) collection of world-class talent.

There’s never been a better moment to build a business that helps people achieve financial progress. Come build with us!

The Role

We are seeking a highly skilled Lead UI/UX Designer to spearhead the design and improvement of our desktop-based customer service software. The ideal candidate will have a deep understanding of user-centered design principles, with specific experience in creating intuitive and efficient user interfaces for customer service platforms.

In this role, you will lead efforts to optimize the software’s UI to enhance the ease of use for our customer service agents, with a core focus on reducing response times and improving overall agent productivity. You will collaborate closely with cross-functional teams including product managers, developers, and customer service leads to ensure that the design solutions align with business goals and user needs. This position will report directly to the Head of Experience Design.

This role is responsible for:

• Lead the UI/UX design process for our desktop-based customer service software, from research and prototyping to final design.
• Conduct user research and usability testing to identify pain points and opportunities for improving the user experience.
• Collaborate with product managers and developers to translate business requirements into intuitive and functional design solutions.
• Design and implement user interfaces that are visually consistent, easy to navigate, and optimized for efficiency.
• Create detailed design documentation to guide the implementation of UI/UX solutions.
• Stay up-to-date with industry trends and best practices, incorporating them into the design process.
• Ensure that the software adheres to accessibility standards and provides an inclusive user experience.
• Regularly report on design progress and key metrics to the Head of Experience Design

You bring

• 8+ Yrs of Proven experience in UI/UX design with a focus on desktop applications, preferably within the customer service or support sector.
• Strong portfolio showcasing relevant design projects that demonstrate user-centered design principles, workflow optimization, and problem-solving abilities.
• Proficiency in design tools such as Figma, Sketch, Adobe XD, or similar.
• Excellent communication and collaboration skills, with the ability to articulate design decisions clearly to cross-functional teams.
• Understanding of accessibility best practices and a commitment to creating inclusive design solutions.
• Analytical mindset with strong problem-solving skills and attention to detail.

This role offers the opportunity to make a significant impact on the efficiency and effectiveness of our customer service operations. If you are passionate about creating user-friendly software that helps people work smarter, we encourage you to apply.

Leveling Philosophy

In order to thoughtfully scale the company and avoid downstream inequities, we’ve adopted a flat titling structure at One. Though we may occasionally post a role externally with a prefix such as “Senior” to reflect the external level of the position, we do not use prefixes in titles like that internally unless in a position which manages a team. Internal titles typically include your specific functional responsibility, such as engineering, product management or sales, and often include additional descriptors to ensure clarity of role and placement within our organization (i.e. “Engineer, Platform”, “Sales, Business Development” or “Manager, Talent”). Employees are paid commensurate with their experience and the internal level within One.

Inclusion & Belonging

To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at talent@one.app.