Steven Poole

Steven Poole has extensive work experience in technical support and management roles. Steven started their career at Quest Software in 2004 as a Technical Support Engineer and gradually progressed to become a Technical Product Specialist, overseeing a team of Technical Support Engineers. Steven was responsible for managing Active Directory migrations and providing tier 3 escalation support. Steven also played a role in product development and implemented VMware ESX environment in Canada.

In 2012, Steven joined Dell Software as a Technical Support Manager, where they continued to lead and manage technical support teams. Steven held the position of Senior Technical Support Manager until 2016.

Currently, Steven is working at One Identity, where they have held various roles since 2016. Steven started as a Senior Technical Support Manager, responsible for overseeing the North American customer service division. Steven managed a team of 25 technical individuals and interacted with different teams to improve standards, policies, and performance. Steven then progressed to become a Technical Support Director and is currently serving as the Global Technical Support Director.

Overall, Steven Poole has a breadth of experience in technical support, management, and customer service, with a focus on identity management solutions.

Steven Poole attended Service Strategies in 2012, studying Certified Support Management.