Adrianna W.

Adrianna W. currently serves as a Customer Experience Specialist at One Manchester, where responsibilities include conducting root cause analysis from complaints and implementing actions to reduce recurring issues, as well as performing quality assurance checks throughout the customer journey. Additionally, Adrianna participates in the Colleague Voice Forum, engaging with the Executive Leadership Team on strategic matters. Previous roles include Customer Service Advisor positions at One Manchester and Citi, and a beauty therapist and sports massage therapist at House of Evelyn, alongside experience as a spa therapist at Bannatyne Health & Fitness Club and a junior administrator at Cleaner Sp. z.oo. Educational background includes studies at Oldham College and the University of Lodz.