Ravi Kulal

Ravi Kulal is a seasoned quality management professional with over a decade of experience in the field, currently serving as the Senior Assistant Manager of Quality at One Point One Solutions since November 2020. In this role, Ravi effectively manages a team of Quality Analysts, ensuring that performance meets and exceeds industry standards. Previously, Ravi held the position of Quality Analyst at Five Splash, where responsibilities included monitoring calls, coaching new agents, and implementing quality initiatives that improved performance metrics. Ravi's career started at Firstsource Solutions Limited, where a foundation in quality assurance was established through monitoring calls, developing training materials, and executing quality-related projects. Educational background includes a Bachelor of Arts from S.J.M.V. Mahantesh College.