Edward K.

Edward K. has extensive work experience in the customer service industry. Edward is currently working at OneDegree as a Customer Care Manager since November 2021. Prior to that, they worked at Hong Kong Life Insurance Limited where they held the roles of Customer Service Manager from September 2019 to October 2021 and Assistant Customer Service Manager from August 2019 to August 2021. Before joining Hong Kong Life Insurance Limited, Edward K. worked at MetLife as an Assistant Manager, Customer Services and Retention from November 2017 to July 2019, and at Cigna Hong Kong as a Senior Executive, Customer Service from March 2011 to November 2017. Throughout their career, Edward K. has demonstrated skills in enhancing customer service levels, resolving complaint cases, and participating in departmental projects. Edward has received compliments from customers for their quality service.

Edward K. has a Bachelor of Laws - LLB (Hons) degree from the University of London. Edward also holds an Associate of Business Administration in General Management degree from City University of Hong Kong. In addition, Edward has a Certificate in Business Studies (Banking) from Vocational Training Council. Edward also holds a certification in Licensed Insurance Intermediaries from the Insurance Authority. The specific start and end years for each education experience, as well as the month and year of obtaining the certification, are not provided.