Shannon Lambert

Shannon Lambert is a seasoned professional with extensive experience in Salesforce administration and business operations. Currently serving as Business Operations Manager at Zapproved since July 2020, Shannon leads a team focused on the administration and development of the Salesforce platform. Previous roles include Senior Salesforce Engineer and Salesforce Administrator at Ruby Receptionists, Business System Analyst III at The Standard, and CRM Business Analyst at Pearson, where significant contributions were made to Salesforce deployments and enhancements. Shannon's career also encompasses independent consulting and various administrative and analyst positions across multiple organizations, demonstrating a strong track record in optimizing Salesforce instances to align with business objectives. Shannon holds a Bachelor of Arts in Speech Communication and Rhetoric from George Mason University.