Marci Jimenez

Marci Jimenez has a solid background in operations management and customer support in the technology industry. Marci started their career at teleNetwork in 2005, working as a Tier 1 Tech Support Specialist, providing phone and chat support for multiple ISPs. Marci then moved on to become a Tier 2 Tech Support Specialist, where they handled more complex client issues and provided support for Tier 1 agents. In 2007, Marci was promoted to Operations Manager, where they managed day-to-day call center operations and a team of 30-40 tech support agents. In 2018, they joined OneSupport as a B2B Sales Manager, where they hired and trained a team of sales professionals and successfully scaled the company's managed IT and Business Support Department. Marci is currently the Director of Operations at OneSupport, overseeing technical support operations and client interactions for a major technology company. Marci is focused on providing exceptional customer service and ensuring a quality experience for all interactions.

From 1998 to 2000, Marci Jimenez attended the University of Texas at Tyler. During this time, they focused on studying Secondary Education. However, no specific degree was mentioned in the provided information.