Senior Product Manager II - Lifecycle Platform

Onfido lets people prove their identity anytime, anywhere. We’re creating a more open digital world by connecting them to the services they love and need simply, speedily and safely – whether they’re renting a car or opening a bank account. We’re building a full-service suite of AI-powered identity verification solutions with fairness and inclusiveness at their core, and were awarded ‘Outstanding Leader in Accessibility’ and ‘Best Innovation in Algorithmic Bias Mitigation’ and ‘Best AI product in FinTech’ awards at CogX

We are a global, established, technology company having surpassed $130M in annual recurring revenue (ARR) with a prominent position in the global marketplace, and have been repeatedly recognized for our performance and innovation. In 2023, we’ve been awarded ‘Best Fraud Detection and Prevention Company of the Year by Frost & Sullivan, featured as a Strong Performer by Forrester in its 2022 Identity Verification Wave, and named to the CB Insights Fintech 250 for the fourth year running. We've received over $200 million in funding from investors such as TPG Growth, Microsoft, and Salesforce to achieve our vision. We partner with hundreds of businesses to help millions access services every week – from billion dollar institutions to hypergrowth unicorns. We support checks in 195 countries, and 2,500+ document types. With over 1,200 customers worldwide and 500 employees

Our goal is to work together to promote and celebrate an inclusive and diverse community. Collectively, all Onfidoers are committed to creating an environment where everyone can be themselves, and where differences are celebrated. We encourage people from all backgrounds and cultures to come together to solve some of the world's most interesting problems.

You’ll be part of a mature Product organisation, with strong leadership and mission owning the full roadmap and delivery of the five company product lines. Product is colocated with Engineering in our London headquarters and Lisbon and is supported by Product Design, User Research, Applied Science, and Product Analytics.

What you’ll be doing:

As Onfido’s portfolio expands, this role is central to Onfido’s continued transformation into a broader end-to-end SaaS-based platform, solving our clients’ biggest user identity needs.

With new use cases, product lines, and geographies, you’ll be shaping how we design and scale our platform, improving the way we run our business through evolution and revolution across our provisioning, billing, and identity technologies, partnering closely with our finance, technology, and ops teams. Looking into the future, you’ll be spearheading our Product-Led Growth initiatives, driving up acquisition and conversion, pushing CAC down, and giving our Sales team superpowers.

This role will involve:

• Developing a deep understanding of your users’ needs, building a clear picture of how everything comes together to form Onfido’s internal ecosystem
• Creating a strong vision for your product domain, aligning both the team and wider stakeholders to ensure buy-in
• Strategic and tactical road mapping and planning - developing and prioritising the plans for implementation
• Initiatives for development - prioritising the biggest problems in your domain and working with design and engineering teams to solve them, focusing on key outcomes and providing crystal clear requirements
• Launching - Planning, communicating, and rolling out releases and functionality
• Collaboration - working with other Product Managers, our Tech function and your stakeholders to improve internal processes

What we're hoping to see highlighted on your CV and application:

• An established Product Manager with several major cycles (multi-quarter) of defining a product, deploying it and managing it operationally within a technical domain
• Experience working with technically complex domains, architectures and products combined with an ability to drive product discussions in these areas
• Evidence of a structured approach to identifying the right priorities for users
• Able to ask the right questions, and listen carefully to the relevant answers
• Creative problem solver with a holistic mindset - connecting the dots, systematic in structuring them and detail-oriented in specifying them
• Ability to work with internal and external stakeholders to define product requirements
• Action-oriented and able to motivate teams and colleagues towards achieving goals
• A highly empathetic, collaborative and growth mindset

Desirable skills:

• Experience with a startup or scaleup
• Experience with large companies (enterprises), either as an employee, service provider, vendor, etc. and thereby familiarity with their processes and workflows
• Experience with product-led growth or complex commercial systems is a plus
• Developer experience is a plus

Don’t tick all the boxes, but think you’d still be a good fit? Apply anyway and show us what you can do.