Asya Shchepina

Team Lead, Customer Success APAC at Onfido

Asya Shchepina has a diverse work experience spanning multiple industries and roles. Asya is currently working at Onfido as the Manager of Customer Success for APAC, a position they have held since April 2023. Before joining Onfido, they were a Senior Customer Success Manager at the same company from July 2021 to April 2023.

Prior to their role at Onfido, Asya worked as a Key Account Manager at Parcel Perform from February 2021 to May 2021. Asya also worked at Booking.com as an Account Manager for Strategic Partnerships from April 2019 to April 2020, where they managed existing partnerships and established new ones across Russia and CIS.

Asya gained experience in business development at Oracle, where they worked as a Business Development Manager from August 2018 to February 2019. Asya also held a similar role at S&P Global Market Intelligence from August 2016 to August 2018.

Before their roles in business development, Asya worked as a Sales Operations Specialist at deVere Group from November 2015 to August 2016. Here, they were responsible for office efficiency, maintaining the CRM system, liaising with financial institutions, and assisting the sales team with paperwork.

Asya began their career as an Account Manager at Heroleads, where they worked from May 2015 to November 2015. Prior to that, they worked as an Account Manager at deVere Group from August 2013 to 2015.

Asya also gained internship experience at Strategic Initiatives in 2011 and 2010, where they worked as a Summer Intern.

Overall, Asya has a strong background in customer success, account management, business development, and sales operations across various industries.

Asya Shchepina completed their education in two institutions. From 2006 to 2010, they attended Eastbourne College, where they obtained their GCSE and A-Level qualifications. Following that, they pursued their Bachelor of Arts (B.A.) in Political Economy at The University of Manchester from 2010 to 2013. Additionally, they also acquired a certification in CISI Introduction to Securities & Investment (International) from The Chartered Institute for Securities & Investment (The CISI). However, the specific month and year of obtaining this certification are not provided.

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Timeline

  • Team Lead, Customer Success APAC

    April, 2023 - present

  • Senior Customer Success Manager

    July, 2021

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