Customer Service Representative

Watch this video to learn more about the culture here at Online Labels Group!

Role Summary

Are you passionate about delivering customer service or looking to join the customer service field? Look no further and join our dedicated team here at Online Labels Group. Customer Service is crucial and you will learn industry knowledge to help our existing customers and potential new customers via phone calls or email support tickets. Want to learn more? Apply today!

Shift available: Monday-Friday: 11:00am-8:00pm

Training Shift: Monday-Friday 8:00am-5:00pm

Pay rate: $15-$17****Benefits:

• Potential Monthly Departmental Bonuses
• Medical
• Dental
• Vision
• Paid Time Off (PTO)
• 401(k) with Company match
• Holiday Pay
• Supplemental Insurances (Cancer, Critical Illness, Accident, Short Term & Long Term Disability, Life Insurance)

Summary of Responsibilities

• Manage incoming calls, tickets, and live chat messages from customers

• Communicating with customers to ensure that all of their needs are understood and addressed

• General administrative duties

• Troubleshooting customer issues

• Collaborate with other internal departments to ensure that they fulfill all customer requests

• Guide customers to the correct service based on their business needs provided criteria

Required Skills

• Excellent organization, attention to detail, and follow-up skills
• Strong written and verbal communication skills
• Strong typing and computer skills (40+ wpm)
• Ability to interface well with all levels of management
• Ability to work well in a team environment as well as on your own
• Self-motivated and solution-oriented
• Customer-focused
• Excellent analytical, problem-solving, and decision-making skills
• Positive attitude
• Ability to adapt to new technologies and processes quickly in ever-evolving systems
• Excellent interpersonal skills and strong emotional intelligence

Experience Requirements

• 0-2 years in the same or similar role

Equal Employment Opportunity

At Online Labels Group, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. Online Labels Group is proud to be an equal opportunity workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.