Derick Fernandes

Derick Fernandes is a seasoned professional in training and quality management with extensive experience spanning over a decade in various organizations. Currently serving as the Training and Quality Manager at Only B2B since July 2022, Derick has previously held key roles such as Team Leader of Training and Development at Facile Services Pvt Ltd and Senior Airlines Ticketing Associate at Fareportal. Earlier in the career, Derick was a Senior Quality Specialist at Tata Consultancy Services and a Voice and Accent Training Officer at Mphasis. Derick’s journey began at Wipro Technologies as a Customer Service Representative for Delta Airlines, progressing to significant roles at IBM as a Lead Transnational Quality and Voice Coach, showcasing a robust background in customer service and quality enhancement throughout the professional trajectory.