Desmond Fonseca

Desmond Fonseca is an accomplished customer experience leader with extensive experience in various roles within the industry. Currently serving as Assistant Vice President at OnsiteGo since March 2018, Desmond is responsible for enhancing operations, driving employee engagement, handling escalations, and implementing quality assurance programs. Desmond previously held the role of Senior Manager at Pepperfry, where key responsibilities included setting up a contact center and managing multiple support functions. Earlier experience includes Project Leader at Spanco BPO and Team Leader at Zenta, focusing on maintaining SLAs and supporting team performance. Desmond holds a Bachelor of Business Administration from Periyar University and completed education at Don Bosco High School.