Leah Giavatto

Leah Giavatto is a Senior Associate in Customer Success Operations & Strategy at Ontra since December 2021, where responsibilities include program management for Gainsight implementation, driving AI adoption, overseeing the Project Management Office, and leading the company's quarterly NPS program. Previously, Leah held various roles at Ontra, advancing from Customer Success Associate to Associate, where significant contributions included converting the NPS initiative to a quarterly program and enhancing reporting efficiency through data integrations. Prior experience includes leadership roles in business development at Botkeeper and multiple positions at Enterprise Holdings, coupled with a strong academic background in Business Administration from the State University of New York College at Potsdam.