Paulette Ethridge

Paulette Ethridge is an accomplished Customer Success Operations Specialist at Justworks since January 2024, recognized for effectively managing inbound inquiries and improving issue resolution times by 25%. Currently seeking a Customer Success Manager/Specialist role in a healthcare or technical organization, Paulette has previously enhanced customer service as a Client Success Manager at Indeed.com, driving revenue growth and delivering actionable insights. Experience includes roles at Jabra Hearing and Conduent, where Paulette significantly improved documentation processes and employee benefits enrollment. Paulette holds an MBA in Health Care Administration from Southern New Hampshire University and a BA in Biology from New Jersey City University.