Andrew Kidds is an experienced professional in customer experience and digital operations, currently serving as the Director of Customer Experience and Digital at Onward Homes since June 2017. Prior to this role, Andrew held several director-level positions, including at Accent Group Ltd from 2008 to June 2017 and as a director at Accent Group Pension Trustees Limited from October 2010 to October 2016. Andrew's earlier experience includes serving as Head of Operations at Co-op from January 2003 to December 2008 and as Head of Contact Centre Operations at Thomas Cook from January 1994 to March 2003.