Director, Amazon Channel

Who we are: Founded in 2014, Open Farm is one of the fastest growing CPG companies in North America. We are transforming the way people feed their pets with a focus on producing premium, healthy food all ethically sourced from farm-to-bowl. We believe the best foods are made with consciously sourced, top-quality ingredients from farmers and fisheries who believe in doing good for all animals and the environment.  We are headquartered in Toronto, Canada with team members based across North America.    In 2021, Open Farm raised >$80MM CAD in our latest round of funding, led by leading global growth equity firm General Atlantic, who joined Open Farm’s leadership team and existing minority partner, Encore Consumer Capital, on Open Farm’s long-term growth journey. With annual sales growth exceeding 60 per cent over the last three years, our products can be found in over 6,000 neighbourhood pet retailers across North America as well as online at OpenFarmPet.com. Our product line is recognized as a category-leader in product innovation, with a full suite of premium offerings ranging from kibble to fresh meals and supplements. Throughout our growth journey, we have stayed true to our values, partnering with ethical sourcing partners Certified Humane®, Global Animal Partnership, and Ocean Wise Seafood to provide better quality ingredients to pets and ensure we are sourcing ingredients in a way that respects farm animals and the planet.

Where You’ll Come in: At Open Farm, we are passionate about sharing our message of sustainable, ethically sourced nutrition with pet parents. We are looking for someone who shares this belief to join as our Amazon Manager. This is an incredible opportunity for a passionate ecommerce operator to help build a world-class Amazon business. If you love problem solving, have a passion for pets and you thrive in a fast-paced start-up environment, then continue reading! 

This role is a hybrid position if based local to Toronto or remote from other Canadian/US locations.

How you’ll Make An Impact: (If this looks enticing, click “Apply”!)

• Own the Amazon P&L and hit monthly revenue and EBITDA targets.
• Develop the strategy required to hit our ambitious growth targets.
• Manage Amazon advertising to drive growth, with focus on optimizing profitability.
• Analyze SKU level data to identify product and category trends, make proactive recommendations to improve organic sales and margin.
• Work closely with operations team to improve our forecasting process and always ensure strong inventory position.
• Monitor FBA and shipment fees and proactively find opportunities to reduce costs.
• Oversee all product and brand pages to ensure that images and product information adhere to Amazon best practices, with goal of improving product conversion rates.
• Proactively monitor competitor advertising and organic tactics toconsistently apply best practices to the Open Farm account.
• Oversee 3P seller behavior and regularly address any pricing violations to ensure buy box ownership.
• Build weekly reporting cadence of key business metrics to effectively monitor the overall health of the business, and quickly identify challenges and opportunities.
• Research and resolve issues related to inventory shipments, product listings and amazon policies.
• Work closely with performance marketing team on Amazon advertising budget.
• Work cross functionally with the e-commerce, creative and brand team to regularly update Amazon creative and content.

We’re Excited About You Because:

• 5+ years working directly in the Amazon platform for one or more brands.

• Strong leadership experience managing a team of 2-5+ individual contributors.

• Experience managing 6 figure + advertising budgets and working within Seller Central (ie:. working with Seller Support, managing inventory shipments etc.)

• You Are:

• A self-starter with a strong bias for action.

• A highly strategic thinker.

• A people leader with the ability to inspire and develop a team of direct reports.

• Excited by the idea of working in a high-growth, fast pacedstart-up environment.

• Highly curious and constantly learning about best practices pertaining to Amazon and digital marketing.

• Bring an analytical mindset and strong attention to detail