Juan Camilo Páez Cabrera

Juan Camilo Páez Cabrera is a seasoned professional with extensive experience in customer engagement, project management, and technical support within the education technology sector. Currently serving as Principal Adoption and Education Specialist at Open LMS since April 2020, notable achievements include the development of a communication strategy that increased customer engagement by 40% and a scalable training plan for over 220 customers in Latin America and the Caribbean. Prior roles at Blackboard involved managing client support and ensuring high levels of customer satisfaction, while earlier experiences at Nivel Siete encompassed project management and technical coordination. Juan Camilo holds a Master's degree in Information Systems Management from OBS Business School and an Electronics Engineering degree from Escuela Colombiana de Ingeniería Julio Garavito.