Michael Evans

Michael Evans is an experienced executive in operations and workforce management, currently serving as the Vice President of Contact Centers at ONE (Open Network Exchange) since February 2023. Prior to this role, Michael held various senior positions including Sr. Director of Global Workforce Management at GoDaddy from March 2019 to February 2023, Vice President of Operations at Nextiva from July 2018 to March 2019, and Sr. Director at Direct Energy from April 2015 to July 2018. Earlier career highlights include serving as Executive Vice President of Client Services at Teleperformance and Executive Director of Operations at Alorica. Michael's career began at StarTek, where responsibilities encompassed operations management, process compliance, and resource planning. Expertise includes overseeing operations, managing service levels, and optimizing workforce schedules, demonstrating a strong background in driving strategic performance in dynamic environments.