Joe Testa

Joe comes to OpenMethods with over 20 years of experience working with and for some of the top Omnichannel Brands in the US. Having most recently served as Vice President, Omnichannel Customer Experience for Academy Sports +Outdoors (a $5B US retailer) where he had responsibility for building world class customer journeys. He founded Academy’s Customer Service Department, and developed an award-winning organization, while growing the team to 500 employees. The department has been recognized by JD Power as tops in customer satisfaction, Oracle for Excellence in contact centers, and has personally been recognized by Oracle with their Chairman’s Award for his team’s innovations and excellence. Joe has also been a contributing member of the Oracle Customer Service Cloud Executive Customer Advisory Board. He’s a respected voice in the CX space and has been a multi-year presenter at both Modern Service Experience and Oracle Open World. Joe is also a CIAC certified Strategic Leader (CCSL) by the International Customer Management Institute. Joe previously held key strategic leadership roles with GSI Commerce, Accretive Commerce and Teletech Holdings, where he worked with over 40 IR Top 500 Brands to develop leading customer service programs.