Luca Maron

Luca Maron's work experience begins in 2011 when they worked as a Fiber Optic Technician for OFS SRL. They held this position from June to August of that year. In 2014, they returned to OFS SRL as a Fiber Optic Technician from October 2014 to March 2015.

In 2015, Luca Maron joined IBM as a System Service Representative. They provided remote and on-site IT support for various customers in Italy. Their main responsibilities included ticket management using software like Service Now. They held this position from November 2015 to September 2022.

Luca Maron also worked as an IT Technical Support Consultant at Nestlé/Nespresso from January 2016 to January 2018. In this role, they offered daily technical support for Windows PCs, printers, and VOIP phones. They also assisted with the onboarding and offboarding of employees, configuring accounts and laptops, and providing guidance on the usage of corporate devices.

Starting in January 2018, Luca Maron worked as an IT Technical Support Consultant at Moncler HQ in Milan. Their responsibilities included providing daily support for technical issues on Apple devices, Windows PCs, printers, and VOIP phones. They also provided on-site support for teleconference systems and peripherals during meetings. This position lasted until March 2019.

In 2020, Luca Maron joined Twitch as a Content Creator, where they worked from October 2020 to April 2023.

Most recently, Luca Maron joined OpenWay in November 2022. They currently hold the position of IT Local & Global Support and also worked as an Application Engineer from September 2022 to January 2023.

Luca Maron completed their education at Opere Sociali Don Bosco ITI E.Breda from 2008 to 2015, where they obtained a degree in Informatics as a Perito Informatico. Additionally, Luca Maron has acquired various certifications over the years. In 2019, they obtained certifications in IBM Blockchain Essentials, Watson Visual Recognition, Watson and Cloud Foundations, and Interskill - Blockchain Foundations. In 2020, they became a TSS Academy Graduate. In 2021, Luca Maron obtained certifications in Cloud Core from IBM and Introduction to Cloud from Cognitive Class. Luca also completed a course on People Skills - Communication, Presentation, Collaboration, and Problem Solving from IBM, as well as a course on Tactics for tackling difficult people in life and work from Udemy. In 2022, they obtained certifications in Networking da 0 a 100: la Rete come non l'avete mai vista! from Udemy and Enterprise Design Thinking Practitioner from IBM. Most recently, in 2023, Luca Maron completed a Microsoft training course with hands-on experience in Intune (MDM/MAM) from Udemy. Additionally, Luca Maron has an incomplete record of a Cisco IT Essential certification.