Telehealth Triage RN

Are you looking for a role in a company that's solving one of the greatest challenges of our lifetime? Ophelia helps people end their opioid use and restore their quality of life with respect for their time and dignity. Our Mission is to make evidence-based treatments for opioid use disorder accessible to everyone... and we're looking to bring more people onto our team to help us achieve it.

Join us, save lives, and help fix healthcare for those who need it most.

Ophelia’s Telehealth Triage RN are the primary point of contact for active Ophelia patients with clinical questions or needing additional support. Triage RNs have experience working with patients with substance use and are comfortable conducting ongoing medication management, performing check-in calls and urine drug screens, assessing bridge prescription requests, and identifying escalation events requiring clinical oversight.

Duties and Responsibilities

• Manage inbound clinical communication with patients
• Manage all bridge prescription requests
• Provide brief interventions using evidence-based treatments such as behavioral activation, problem-solving treatment, and other focused treatment activities, as needed
• Troubleshoot pharmacy issues
• Conduct check-in calls, UDS visits, and brief patient evaluations as needed
• Identify and manage escalation events and triage non-progressing or complex patients to clinicians
• Support medication management by communicating with patients regarding medication dosing, interactions, and taking meds as prescribed; discussing comfort medications during the induction phase, and educating patients on proper dosing method of buprenorphine
• Facilitate communication between Prescribing Clinicians and Clinical Care Managers about active clinical issues
• Provide thorough documentation in EMR on all patient encounters

Training, Schedule, and License Requirements

• Registered Nurse
• Active License in Compact State; Active NY License
• Weekend availability
• OUD experience (preferred)

Our Benefits For Full-Time Employees Include:

• Remote work anywhere in the United States
• Competitive medical, vision, and health insurance (many plans are fully covered for the employee!)
• 20 days of PTO per year
• 10 company holidays (5 are full office closure; 5 can be used as floating holidays)
• $1,000 Work From Home Stipend
• 401k Contribution Platform
• Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!