Ryan K.

Ryan K. has worked in a variety of roles since 2004. Ryan began their career at WebClothes, Inc. as a Customer Service Coordinator/Director of Operations, where they developed and monitored operations of e-commerce and brick-and-mortar retail locations, assisted the CEO with marketing strategy and operations planning, and assisted the CIO with troubleshooting and management of a proprietary e-commerce platform. In 2007, they took on a role as a 911 Dispatcher at the Cortland County Sheriff's Department, where they answered emergency and non-emergency calls for service, communicated with police, fire, and ambulance agencies via telephone, radio, and CAD, and effectively managed multiple tasks in a fast-paced environment with a focus on communication and critical thinking skills. In 2008, they became Manager/Multi-Store Manager at Family Video Movie Club, Inc., where they managed day-to-day operations for video rental location(s), recruited, hired, and trained part-time employees, full-time employees, and management trainees with a dedication to customer service, sales, loss prevention, and property management, and supervised, evaluated, coached, and disciplined in accordance with company policies. In 2013, they took on a role as Technical Support Engineer II at SumTotal Systems, where they communicated effectively with corporate customers via telephone, email, and other media sources to set expectations and maintain positive customer relations, solved common to complex user problems and answered questions in real time related to software functionality, data communication/networking, installation, Operating Systems, and Web-Browser, and provided real-time support and customer service for Enterprise software products through e-mail and phone. Ryan also held a role as Inventory and Pricing Department Manager at Petco, where they provided quick and courteous service to all customers, ensured 100% pricing accuracy, and managed and coached sales associates in providing great customer service and in performing their assigned task with the objective of achieving budgeted sales. Since 2015, Ryan K. has been employed at OPIE Software, where they have held roles as Director Of Engineering, Director Of Customer Service, Support Manager, and Software Support.

Ryan K. began their education in 1999 at Alfred University. Ryan then attended Cayuga County Community College from 2010 to 2012, where they obtained an Associate of Arts and Sciences (AAS) in Business Administration and Management, General. Ryan K. continued their education at Santa Fe College, where they received a Bachelor's degree in Organizational Management in 2017. In February 2019, Ryan K. obtained a KCS Practices (v6) certification from The KCS Academy - the Only Authorized Certifying Body for KCS.