OPSWAT
- AI Chatbot Trainer & Content Manager Internship
AI Chatbot Trainer & Content Manager Internship
Engineering · Ho Chi Minh City, Vietnam
Job description
OPSWAT is a global cyber security company providing solutions for enterprises since 2002 to identify, detect, and remediate advanced security threats from data and devices coming into and out their networks. Trusted by over 1,000 organizations worldwide and with over 30 anti-malware engines, 100+ data sanitization engines and more than 25 technology integration partners, OPSWAT is a pioneer and leader in data sanitization, vulnerability detection, multi-scanning, device compliance, and cloud access control.
OPSWAT. Protecting the World’s Critical Infrastructure
What You Will be Doing
- Continuously review answers from our AI Chatbot and train it with updated information to improve answer accuracy
- Review customer support case summaries and select the ones useful for training purposes
- Collaborate with technical support & product teams to Write additional KB articles
- Produce reports to show the effectiveness of your effort in training the bot
- Moderate and administer our new community forum
What You Will Learn
- Learn more about cybersecurity topics
- Generative AI technologies and how to leverage it for customer service
- Chatbot design and logic
What We Need from You
- Very good English proficiency (both verbal and written) and people skills
- Ability to follow-up on tasks given from end-to-end after training, to ensure incremental improvement to our bot
- Your KPI will be measured on the number of:
* answers from bot with improved ratings
* average score given by internal staffs & customers for bot answers
* number of KB articles added/updated
It Would be Nice if You Had
- Experience in using AI Chat and prompt engineer
- Basic understanding of cyber technologies and networking terminologies
- Experience in writing user guide for software products
- Good learning ability and enthusiasm in technology
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.