James Firenze

James Firenze has a strong and extensive work experience in the field of operations and customer experience. James is currently serving as the Vice President of Customer Experience at Northland Communications Company since June 2022. Prior to this, they held the position of Vice President of Operations at Optanix starting from December 2019.

Before their role at Optanix, James worked at National Grid as the Manager of the Field Force Help Desk, where they successfully built and managed an internal support help desk that catered to over 10,000 employees across multiple states. Their team comprised of 14 desk personnel and 17 field personnel responsible for IT support in all National Grid vehicles. James served in this role from December 2018 to December 2019.

From May 2007 to January 2018, James Firenze held the position of Sr. Director of Operations at ShoreGroup. In this role, they oversaw 24/7 business operations, monitored call queues, ensured service desk staff met customer service contract requirements, and strategized with the senior administrative team for company growth. James also maintained high customer satisfaction levels and managed major incidents across the customer base and internal operations.

Earlier in their career, James worked as the Operations Manager at Patient Portal Technologies, Inc, where they managed a large call center, a customer service department, a technical help desk, and an implementation/project management team. At Telergy, Inc, they served as the Data Center Manager, and at IBM Global Services, they worked as the Regional Operations Center Manager.

Overall, James Firenze has demonstrated leadership and expertise in operations management, customer experience, and building and managing support teams throughout their career.

From 1981 to 1983, James Firenze attended SUNY Canton. However, no specific information is provided regarding their degree or field of study during this time.