Customer Support & Operations

About

The Customer Support & Operations team at Optasia is responsible for ensuring seamless delivery and reliability of our AI-driven financial technology platform. This includes providing technical assistance, resolving issues, and maintaining system security to support our partners—MNOs, mobile wallet operators, and financial institutions. The team also manages network operations, conducts rigorous credit risk data analysis, and offers bilingual support, ensuring efficient and responsible financing decision-making for millions of customers globally.


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