OpTech.ai
Alex Hinds is a seasoned engineer with a robust background in software development and engineering, currently serving as a Founding Engineer at OpTech.ai since December 2023. Previously, Alex held multiple roles at Atlassian from 2019 to 2023, advancing from a Software Engineer to a Senior Software Engineer focused on the Atlassian Design System, leading initiatives like the implementation of a comprehensive spacing system and new UI composition strategies. Alex's experience includes positions at SmartCourse, Kayo Sports, and various roles in web development and journalism, reflecting a diverse skill set that spans frontend and backend development, project management, and content creation. Educational qualifications include a Bachelor’s Degree in Computer Science from UNSW and a Bachelor of Commerce from the University of Sydney.
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OpTech.ai
Scaling customer support while maintaining response quality is exceptionally hard. For companies with complex support needs and a focus on customer experience, continuing to throw people at the problem doesn't work, and neither does implementing low quality "help center summary" chatbots. OpTech.ai leverages best-in-class AI and a powerful workflow engine to deliver high quality and scalable support automation at a fraction of the cost of manual solutions. We can solve tickets that involve looking up data, taking actions in your systems, and making complex decisions. We work with high growth, innovative companies in fields like FinTech and HealthTech who care about the quality of their customer experience. If you're interested in talking about how AI could transform your customer support experience, drop Steve a note at steve@optech.ai, or book time directly at https://www.getclockwise.com/c/steve-optech-ai/quick-meeting.