OpTech.ai
Xharmagne Carandang is a highly skilled technology professional with extensive experience in software engineering and leadership roles across various companies. Currently serving as a Founding Engineer at Lorikeet, Xharmagne previously held positions such as Senior Software Engineer at Dovetail, Technical Lead at Abyss Solutions Pty Ltd, and Engineering Team Lead at Lendlease, consistently demonstrating a strong customer focus and data-driven approach. Recognized for the ability to improve internal processes significantly and foster collaboration among teams, Xharmagne has played a critical role in delivering valuable solutions. Xharmagne's educational background includes an Honours degree in Information Sciences and a Bachelor's degree in Software Engineering from the University of Canberra.
This person is not in any teams
OpTech.ai
Scaling customer support while maintaining response quality is exceptionally hard. For companies with complex support needs and a focus on customer experience, continuing to throw people at the problem doesn't work, and neither does implementing low quality "help center summary" chatbots. OpTech.ai leverages best-in-class AI and a powerful workflow engine to deliver high quality and scalable support automation at a fraction of the cost of manual solutions. We can solve tickets that involve looking up data, taking actions in your systems, and making complex decisions. We work with high growth, innovative companies in fields like FinTech and HealthTech who care about the quality of their customer experience. If you're interested in talking about how AI could transform your customer support experience, drop Steve a note at steve@optech.ai, or book time directly at https://www.getclockwise.com/c/steve-optech-ai/quick-meeting.