Solution Consultant - Remote USA

Optimal Workshop is a Software as a Service (SaaS) company. We’ve been a leader in user experience (UX) tools for over a decade. Our suite of five specialised tools allows start-ups and Fortune 500 companies to test their websites, apps and products early, often and at scale — all in one place. We believe life on and offline should feel easy, even enjoyable. That’s exactly what we help our customers do — build better user  experiences. 

The Solutions Consultant’s mission is to be a thought leader throughout the sales process, ensuring prospects grasp the full scope of the Optimal Workshop platform. This involves enhancing their understanding of features like Participant Recruitment and additional value-added services.
The Solution Consultant will aid the Account Executives and Customer Success Managers in acquiring new clients and fostering customer loyalty and growth by expediting their journey to realising the benefits of Optimal Workshop.

This role will need a solid understanding of the B2B SaaS customer lifecycle, be able to inject thought leadership into customer relationships, and deliver world-class customer experiences through collaboration with Rev Team colleagues in Sales, Customer Success, Frontline Support, Revenue Operations and Marketing.

What you’ll do

• Collaborate with internal teams (Account Executives, Customer Success Managers) to understand customer needs and business goals

• Develop strategic solutions aligned with customer initiatives, leveraging Optimal Workshop’s platform

• Conduct impactful product demonstrations showcasing Optimal Workshop’s value proposition

• Provide specialised product training and study support to users, ensuring optimal utilisation of the platform

• Assist users with participant recruitment strategies and refine study designs for maximum effectiveness

• Act as a liaison between customers and internal teams, advocating for customer needs and contributing to product innovation through feedback and engagement activities.

What you’ll bring

• Enterprise SaaS experience

• Confident, knowledgeable and approachable in remote customer and user enablement in a fast-scaling organisation

• Thought-leading and consultative with customers, especially stakeholders who influence buying and adoption

• Excellent problem solving skills and obsessed with the customer journey and customer advocacy

• Demonstrated ability to work across multiple stakeholders with different priorities.

• Able to thrive whilst working remotely in a fast-scaling organisation

• Capability to absorb a core understanding of Information Architecture, User Experience (UX) Research and what makes a UX-mature organisation.

Why Optimal Workshop?

Our culture is one of high trust, support and collaboration. We aspire for everyone at Optimal Workshop to feel inspired, motivated, supported and challenged to learn, grow and do their best.   We’re also a friendly bunch and social events, (virtual and in-person), are high on the agenda too. 

You’ll be well supported with the technology and equipment to do your best work. We offer a great remuneration package with benefits that support your health and wellness, and continuous improvement for your career growth and development. 

At Optimal Workshop we put people at the heart of everything we do; the customers we serve, the internal team we support and the amazing talent we attract. If you like the sound of us, (and we hope you do), we’re growing at a fast rate so you’ll need to jump onboard with a backpack full of energy. In return, we’ll make you feel welcome and supported to do your best work, it’ll be a lot of fun too. 

We will be interviewing candidates as applications come through so get in quick to avoid missing out on this great opportunity.