Joseph Maloney

Director, Client Support at Optoro

Joseph Maloney has a diverse work experience spanning various roles and industries. Joseph has worked at Optoro since 2019, starting as a Platform Stability Analyst and progressing to Manager, Senior Manager, and currently Director of Client Support. Prior to that, Joseph founded Cousins for Carol in 2013, a non-profit organization focused on supporting cancer patients and their families. Joseph served as the Board Vice Chairman and IT/Marketing Officer, managing fundraising events and maintaining a donation database. Joseph also worked as a Senior A/V Technician at American University Washington College of Law from 2008 until 2019, where they analyzed IT challenges, supervised a team, and utilized data reports for resource management. Joseph gained experience in merchandising and customer service as a Merchandise Receiver at Tree Top Kids from 2006 to 2008. Additionally, Joseph worked as a Videographer and Editor at Creative Video Souvenir Productions from 2006 to 2008, capturing a music tour and filming college football bowl games.

Joseph Maloney obtained a Master of Business Administration with a concentration in Business Systems Consulting from the American University - Kogod School of Business in the years 2011-2013. Prior to that, they earned a Bachelor of Arts in Visual Media from American University between 2004-2008. Their education history also includes attending Holy Ghost Preparatory School from 2000-2004, although the degree and field of study are unspecified. Joseph Maloney also holds additional certifications as a Certified ScrumMaster (CSM) from Scrum Alliance and as a Certified Technology Specialist (CTS) from InfoComm. Joseph is also proficient in Microsoft Office, specifically Excel, Access, and PowerPoint.

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Timeline

  • Director, Client Support

    August, 2023 - present

  • Senior Manager, Client Support

    October, 2022

  • Manager, Client Support

    March, 2021

  • Platform Stability Analyst

    January, 2019

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