Natalia Gonzales

Natalia Gonzales is an experienced professional in customer service and operations management, currently serving as a Customer Service Manager at Optum since June 2024. Prior to this role, Natalia was a Call Center Manager at Ansafone Contact Centers from October 2022 to June 2024 and held the position of Operations Director - Americas at Operatix from January 2022 to September 2022. Additional experience includes serving as a Business Development Manager at Transpere, Business Technology Development at Novatech, Inc., and a Strategic Account Executive/Bussiness Development at MAP Communications, where significant achievements included the acquisition of Stericycle Communications Solutions. Previous roles also encompass a Senior Strategic Account Executive and Client Services Manager, emphasizing skills in business development, client retention, risk management, and project management. Earlier career experience includes a position as Call Center Supervisor at BillMatrix from May 2005 to June 2010. Education was obtained at Tarrant County College.