Alfonso Gallego

Alfonso Gallego is an experienced Senior Project Manager and Customer Journey Leader at Orange España, where notable contributions include the implementation of artificial intelligence solutions to enhance customer understanding and leading the "I need help" Customer Journey for technical assistance. Throughout a career spanning over two decades, Alfonso has held various positions, including Product Owner, Senior Business Project Manager, and IT OSS Project Manager, focusing on improving customer experience, operational excellence, and strategic project management. Previous experience includes roles at Capgemini as a Team Leader and Senior Consultant, and at Transiciel and Andersen Consulting as a Systems Analyst and Consultant, respectively. Alfonso holds a degree in Materials Physics from Universidad Complutense de Madrid.