Eugene Roux

Eugene Roux is a highly accomplished Customer Services Agent at ORBCOMM since February 2020, recognized for consistently exceeding key performance areas and earning the “Employee of the Year” Award in 2022. Prior to this role, Eugene's expertise was showcased as a Bureau Controller at Fidelity SecureDrive, where technical support and customer engagement were pivotal. As a Customer Service Controller at Ctrack SA, significant contributions included securing major contracts with international insurance companies and managing the installation of tracking solutions in over 30,000 vehicles. Eugene began professional progress as a Service Centre Supervisor at NEO-TRAC, where effective staff supervision led to a 100% retention rate over 16 months. Eugene's educational background includes an Advanced Diploma in Travel from Birnam Business College, a Certification in Call Centre Operations Management from Damelin, and a Certificate in Basic Bookkeeping from the International Business Institute.