Anna Harrod

Customer Success Manager at O'Reilly Media

Anna Harrod has a diverse work experience spanning multiple industries and roles. Anna is currently working as a Customer Success Manager at O'Reilly Media. Prior to this, they held roles at PowerSchool as a Senior Customer Success Manager, HigherEd, and as a Customer Success Manager, Higher Education. Anna has also worked as a Customer Success Manager at HotSchedules.

Earlier in their career, Anna worked as a Project Manager at Rocksauce Studios, where they managed the app design process for multiple clients and successfully implemented agile project management techniques. Anna also worked as a Client Services Coordinator at Insights, where they organized workshop logistics, provided upsell opportunities, and implemented new processes to reduce accounts receivables.

Anna's experience also includes roles at Tableau Software, where they worked as a Sales Area Manager, Enterprise, focusing on acquiring new business and expanding existing accounts. Anna also worked at Alliance Tech as an Inside Sales Representative & Marketing Assistant, providing support to sales and handling online product demonstrations.

Prior to that, Anna had a long tenure at Dell Financial Services, LLC, where they held various roles including Senior Servicing Representative, Platinum Servicing Representative, Financial Services Account Manager, and Sales Coach for Small and Medium Business. In these roles, they handled customer servicing, sales, operations, and provided support to account managers.

Earlier in their career, Anna worked as an Associate Manager at Discovery Channel Store, where they designed visual presentations, processed financial records, and handled employee hiring and training. Anna also worked as a Senior Assistant Manager/Photography Trainer at The Picture People, where they handled customer service, photography, and training for new employees.

Anna Harrod attended Belmont University from 2000 to 2003. No specific degree or field of study was mentioned.

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Timeline

  • Customer Success Manager

    November, 2021 - present

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