Craig Ellis

Craig Ellis has a diverse work experience spanning multiple industries. Craig started their career in 1994 as a Technical Support Representative at Brøderbund Software, Inc., where they provided support for various consumer software products. Craig became a key support analyst for Print Shop Deluxe during their time there. In 1996, they joined O'Reilly and Associates as a Technical Support Representative.

In 1998, Craig transitioned to Peregrine Systems Inc. as a Technical Support Engineer, providing technical support to customers. In 2000, they became a self-employed Computer Consultant and Software Trainer, offering IT support to home and business computer users. Craig also developed an inventory management database for a local winery using Microsoft Access.

In 2004, Craig joined Safari Books Online, initially as a Technical and Operations Support Analyst, handling bug and feature requests for the platform. From 2010 to 2016, they served as the Manager of Customer & Technical Support, overseeing support operations. Craig then moved to O'Reilly Media in 2016 as a Client Solutions Analyst, managing enterprise client migrations and SAML 2.0 SSO integrations. Craig later took on roles as a Technical Success Manager and Engineer in Client Integration.

Craig Ellis has a strong background in technical support, customer success, and platform integration. Craig has demonstrated experience in managing client relationships, handling technical issues, and providing training and support.

Craig Ellis has a Bachelor of Arts degree in Sociology from Sonoma State University. Craig also holds a certificate in Project Management from UC Berkeley Extension, which they obtained in 2010. Additionally, Craig has obtained several certifications, including being an Auth0 Specialist from Auth0 in February 2022, a CIAM certification from the Identity Management Institute in September 2019, and a CAPM certification from the Project Management Institute in January 2018.