Jennifer Frost

Jennifer Frost possesses extensive experience in customer service and administrative roles across various sectors. Currently serving as a Customer Relations Support Officer and previously as a Customer Resolution Officer at Origin Housing, Jennifer focuses on achieving first-time resolutions and managing queries effectively. Notable past positions include Customer Service Executive at Buyagift, where proficiency in bespoke software and CRM systems like Zendesk and Salesforce was utilized, and Reception Manager at Penshurst Garden Surgery, where Jennifer led a team and scheduled personnel. Additional experience includes roles in clinical settings, such as Clinic Receptionist at Barnet Federated GPs CIC and Medical Secretary at The Old Court House Surgery, highlighting strong patient-facing and administrative skills. Jennifer holds several relevant certifications, including a Level 3 in Care Navigation and multiple NVQs in Customer Service and Business Administration.