Michelle Lunt

Michelle Lunt is a seasoned professional in customer insight and engagement, currently serving as Senior Customer Insight and Engagement at Orwell Housing Association since April 2022. Previously, Michelle held multiple leadership roles at HSBC Retail Banking and Wealth Management from July 2017 to May 2021, including Senior Retail Branch Manager and Area Manager, where responsibilities included analyzing customer trends and enhancing satisfaction through innovative programs. Additionally, Michelle contributed as an Area & People Community Ambassador by fostering partnerships with charities and addressing feedback discrepancies. Earlier experience at HSBC from July 2006 to March 2017 encompassed managing branch operations, mentoring staff, and achieving high performance metrics, solidifying a robust background in bank management and customer service. Michelle's educational background includes A Levels from St Joseph Secondary School in Ireland.