Mike Detogni

Mike Detogni is the current Principal of Client Services at Osso VR. Mike has also held the positions of Enterprise Client Services Manager at Everlywell, Director of Customer Experience at NarrativeDx, and Associate Director and Senior Associate at Optum (formerly The Advisory Board Company). Detogni has also worked as a Research Analyst at Syracuse University.

Detogni achieved a 100% renewal rate in 2018 while working as the Enterprise Client Services Manager at Everlywell, resulting in $3.1 million in new revenue for the firm. Mike also designed and implemented new client service models and bundled offerings of Optum business intelligence technologies with onsite evidence-based consulting and strategic planning support.

As the Director of Customer Experience at NarrativeDx, Detogni was responsible for leading a team of customer success managers who provided world-class support to customers. In this role, they also collaborated with hospital C-level executives to prioritize areas of greatest impact and guide care variation reduction strategy.

At Optum, Detogni served as both an Associate Director and Senior Associate. In these roles, they facilitated the creation of multiple disciplinary teams and engaged physicians in care pathway standardization to promote a culture of team-based care and accountability, which resulted in improved patient care at a lower cost.

Detogni began their career as a Research Analyst at Syracuse University. In this role, they conducted research on a variety of topics related to health care policy and management.

Mike Detogni has a bachelor's degree in biology from Syracuse University and a high school diploma from Blair Academy.

Mike Detogni reports to Mary Coppola, Director of Client Services. They work with Milo Blackwood - Client Support Associate, Monami Choudhury - Client Services Principal, and Shea Casper - Principal, Client Services.