Jenn Carlin, CMP, HMCC

Senior Director, Channel Operations at Ostendio

Jenn Carlin, CMP, HMCC has a diverse and extensive work experience in various roles and companies. Currently, they serve as the Director of Client Success at Ostendio, where they oversee the client success team and focuses on driving client engagement and renewals. Prior to this, Jenn worked at Within3 as the Regional Vice President of the Client Deliverables Team for the Americas, mentoring and coaching a global team and managing projects from kickoff to implementation. Jenn also held the positions of Senior Director and Director of Client Deliverables Team Lead, where they implemented SOPs and worked directly with clients and agency partners.

Before joining Within3, Jenn worked as the President of Comprehensive Event Solutions, where they demonstrated leadership and expertise in event planning and management. Jenn also gained experience in the pharmaceutical industry as a Senior Global Project Manager and Global Project Manager at mdgroup, overseeing project teams and ensuring client needs were met.

Earlier in their career, Jenn worked as a Senior Account Coordinator at MicroMass Communications, where they successfully planned and executed numerous meetings in the US and internationally. Jenn also held the position of Catering Sales GM at Rocky Top Hospitality, where they grew event sales and efficiently managed large teams and exclusive venues. Additionally, they served as the Catering Sales Manager at Triangle Catering Hospitality Group, excelling in client relations and securing bookings for a new event space.

Jenn's career began as the Head Event Planner at Sage and Swift Gourmet Catering, showcasing their skills in event planning and organization. Overall, Jenn Carlin, CMP, HMCC has a track record of success in client success, project management, and event planning across various industries and companies.

Jenn Carlin, CMP, HMCC graduated from Kutztown University of Pennsylvania in 2004 with a Bachelor of Science in Business Administration (BSBA) majoring in Marketing & Management. In addition to their degree, they obtained several certifications including Management Essentials from Harvard University in March 2021, Certified Meeting Planner in August 2018, and they hold certifications in HMCC and Serve safe, although the specific institutions and dates of achievement are not provided.

Links

Previous companies

Rocky Top Hospitality logo
Within3 logo

Timeline

  • Senior Director, Channel Operations

    January 1, 2024 - present

  • Director, Client Success

    February, 2023

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