Lauren Birney

Lauren Birney has extensive work experience in customer success management and account management roles. Lauren's most recent position was as a Senior Customer Success Manager at Otta.com, where they are currently employed. Prior to that, they worked as a Customer Success Manager at Otta.com.

Before joining Otta.com, Lauren worked as a Partner Success Manager at Too Good To Go from 2020 to 2022. Lauren also held the position of Customer Success Manager at Crikle from 2019 to 2020.

Lauren's career started at ResponseiQ in 2017, where they were the first customer-focused hire. Lauren'srole involved introducing customer support and success functions from scratch and encompassed product and project management, tech support, account management, and communications. Lauren remained with ResponseiQ until 2019.

In 2017, Lauren had a contract role as an Employer Relationship Manager at Escape the City. This role supported a migration project and entailed managing relationships with existing and new partners, as well as various aspects of the job board.

Lauren began their career in 2014 as a Candidate Manager at Gordon Yates, a recruitment consultancy. Lauren'sresponsibilities included talent scoping, candidate relationship building, market awareness, cold calling, administration, stakeholder management, and conducting interviews. Lauren worked at Gordon Yates until 2016.

Earlier in their career, in 2013, Lauren served as an Editor/Proofreader at Interdean.

Overall, Lauren Birney has a diverse background in customer success management, account management, recruitment, and editorial roles.

Lauren Birney attended The University of Nottingham from 2010 to 2013, where they pursued a degree in English Language and Literature. There is no information provided about any specific field of study within their degree program. In August 2015, they obtained a Level 3 Certificate in Recruitment Practice (QCF) from the Recruitment & Employment Confederation Ltd. No further information about their education history is given.