Ahmed Metwaly

Ahmed Metwaly has a diverse work experience in operations management and customer service roles. Ahmed is currently working at Ounass as the Head of Operations, holding previous positions as Senior Operations Manager and Operations Manager. Prior to Ounass, Ahmed worked at Al Tayer Group as the Head of Operations - Ecommerce. Before that, they had significant roles at Apparel Group, where they served as the Operations Manager - Ecommerce, responsible for customer service, 3PL shipping, and logistics, and as the Customer Experience Manager - Ecommerce, where they built the customer service department for the group's ecommerce business. Earlier in their career, Ahmed worked at Namshi.com as a Customer Management Executive and Operations Associate. Ahmed started their career at Globe Well as an Account Manager, where they promoted company products and carried out product launching campaigns. Overall, Ahmed has a strong background in operations management, ecommerce, and customer service.

Ahmed Metwaly earned an Associate's Degree in Sales and Marketing from The American University in Cairo from 2012 to 2014. Prior to that, they obtained a Bachelor's Degree in Accounting from Mansoura University from 2006 to 2011. Ahmed also holds a certification in Marketing and Sales.