Benedict Donovan

Benedict Donovan has a diverse work experience spanning several industries. In 2012, they started as a Waiter at Giraffe, and later in 2015, they worked as a Receptionist at Asthma UK and Hill Station Cafe. In 2019, they served as a Receptionist at the University and College Union (UCU). From 2020 to 2021, they worked as an Administrative Assistant at The Health and Care Professions Council.

In 2021, Donovan took on the role of Event Crew at Connection Crew CIC and Junior IT Support Engineer at Twisted Fish Limited. In 2022, they worked as an Associate Technical Support Engineer at Advanced, providing on-site technical support to clients such as Société Générale and BT Pension Scheme Management.

Donovan's most recent roles include IT Service Desk Analyst at Reed & Mackay, where they provided IT support including on-site support, "on-call" IT support, call routing using Avaya softphones, and router configuration and VPN troubleshooting. Currently, they are employed as a Service Desk Engineer at Our Future Health UK.

Benedict Donovan's education history begins with their completion of GCSE, AS/A1 Levels at Colfe's School from 2006 to 2012. After that, they attended GSM London in 2015 and 2016, earning a foundation degree in Law. Benedict continued their education at the University of Exeter from 2016 to 2019, where they obtained a Bachelor of Laws (LLB).

In 2020 and 2021, Benedict enrolled in IT Career Switch, completing an IT Technician Traineeship in Information Technology. Additionally, they obtained several certifications to enhance their skills and knowledge. These include CompTIA A+ in September 2021, Microsoft 365 Certified: Fundamentals in December 2021, Westlaw UK Advanced Certification from Thomson Reuters in 2018, NCFE Entry Level Certificate in Employability Skills (Entry 3) in 2015, CompTIA Network+ ce Certification and CompTIA IT Operations Specialist - CIOS Stackable Certification in May 2022, Microsoft Certified: Azure Administrator Associate in February 2022, and Jamf Certified Associate Exam - English in May 2023.