Ahmed Ibrahim

Ahmed Ibrahim has a diverse work experience spanning multiple industries. Ahmed is currently working at Outreach as a Technical Support Engineer. Prior to their current role, they served as a Technical Specialist 2nd Level at Kyndryl and as a Technical Support Specialist at IBM. Ahmed also worked at IBM as a Customer Service Representative. In the hospitality sector, they held positions such as Front Office Supervisor (Night Manager) at Emaar Hospitality Group, Club Service Supervisor at Address Hotels + Resorts, and Senior Guest Executive Engagement at Vida Hotels and Resorts. Additionally, Ahmed worked as a German Speaker Tour-leader at Flash Travels & Tours LTD. and ISIS TRAVEL LIMITED, and as a Guest Relations Officer at Marriott Hotels. Their work experience demonstrates their proficiency in technical support, customer service, and leadership roles.

Ahmed Ibrahim completed their Bachelor's degree in Germanic Languages, Literatures, and Linguistics at Ain Shams University from 2006 to 2010. Apart from their academic education, they obtained various certifications and training throughout their career. These include a Certified Administrator certification from Outreach in February 2023, an ITIL Foundation Certificate in IT Service Management (ITIL 4 Edition) from AXELOS Global Best Practice in November 2021, an Enterprise Design Thinking Co-Creator certification from IBM in June 2020, an IBM New Collar Professional Skills certification from IBM in January 2020, and an Enterprise Design Thinking Practitioner certification from IBM in December 2019. Ahmed also received a Certificate of Appreciation from Vida Hotels and Resorts in June 2019, a Certificate of Recognition from Vida Hotels and Resorts in 2019, a Certificate of Achievement-Alliance Management (CA-AM) from Vida Hotels and Resorts in October 2018, an FAQ Level 3 Award from Ofqual in October 2018, and a Certificate of Appreciation from Emaar Hospitality Group in August 2018. Additionally, they obtained a Certification of Completion from Emaar Hospitality Group in June 2018, a TSI Quality Services Person-in-Charge Level 3 Award from the Dubai Accreditation Department (DAC) in May 2018, an Al Salama Fire Safety Training Level 1-2 certification from Emaar Hospitality Group in April 2018, a Disability Awareness Training certification from Meisen in April 2018, a Dubai Way level 2 certification from Dubai Way in April 2018, and an HABC Level 2 International Award in Emergency First Aid at Work from Al Salama Fire Safety Training in April 2018. Furthermore, Ahmed obtained an EDU Egypt certification from the Ministry of Communications and Information Technology (MCIT), Egypt in December 2009.