Amber Garrett

Amber Garrett ✨ has a diverse work experience with a strong focus on customer success and program management. Amber is currently working as a Program Manager - Digital Customer Success at Outreach, where they leverage automation and artificial intelligence to increase efficiency and effectiveness in go-to-market activities. Prior to that, Amber participated in the Talent Stacker | Salesforce Career Development Program, where they actively engaged in workshops and conducted requirement gathering sessions. Amber also worked as a Program Manager at Narvar, spearheading the establishment of a new self-service onboarding program and contributing to the overall business strategy development. Amber's experience also includes roles as an Enterprise Customer Success Manager at Medallia and a Senior Customer Success Manager - Team Lead at RealPage, Inc., where they managed and advocated for enterprise brands and was responsible for the success of a portfolio of accounts. Additionally, they were a founding member and Head of Technology Operations at the #HIREBLACK Initiative, where they helped Black women get trained, hired, or promoted. Amber has also worked in assistant property management, account management, technical support, and financial administration roles earlier in their career.

Amber Garrett ✨ has a Bachelor of Applied Science - BASc degree in Leadership Development from the University of North Texas. It is not specified when they attended the university or when they obtained the degree. Additionally, they have attended Trailhead by Salesforce, but no degree or field of study is mentioned. In terms of certifications, Amber has obtained several additional certifications. In September 2021, they earned a Medallia Product Certification - Analyst from Medallia. In August 2021, they obtained a Medallia Admin Certification. Additionally, in August 2021, they completed a Program Management Foundations course from LinkedIn. In September 2020, they received a certification in Business Fundamentals for Customer Success Managers and Diversity, Inclusion, and Belonging, both from LinkedIn. In August 2020, they completed an Operational Excellence Foundations course also from LinkedIn. Lastly, in June 2020, they obtained a certification in Onboarding and Adoption Best Practices for Customer Success Management from LinkedIn.