Grace Balestrieri

Grace Balestrieri has a diverse work experience spanning multiple companies. Grace is currently serving as the Director of Support Operations at Outreach, a leading sales execution platform. In this role, they utilize automation and artificial intelligence to increase efficiency and effectiveness in revenue-generating activities. Prior to this, Grace held various managerial positions at Outreach, including Senior Manager and Manager of Success & Support Operations. Grace also worked as an Escalation Program Manager and Client Engagement Manager at the company.

Before joining Outreach, Grace worked at Epic, where they served as the Director of Implementation Success for Laboratory Application. Grace led cross-functional teams in executing diverse projects, such as technical implementations and process overhauls. Grace ensured project delivery within deadlines and budgetary requirements, resulting in customer satisfaction. Additionally, they worked as a Project Manager in the Health Information Management department, where they focused on client approval and application installs.

Earlier in their career, Grace held a role as an LTL Division Representative at Command Transportation and worked as a Commodity Trading Intern at ADM.

Overall, Grace Balestrieri has demonstrated expertise in operations management, customer success, and project execution throughout their career.

Grace Balestrieri obtained a BS degree in Consumer Economics and Finance from the University of Illinois Urbana-Champaign, where they studied from 2005 to 2009. Grace also completed a graduate program called "The Bridge: Board Training" at Seattle Works in October 2019. In addition to their formal education, they obtained the Certified Administrator certification from Outreach in May 2021 and the KCS v6 Practices Certification from The KCS Academy in August 2022.